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Equal Employment Opportunity


The Broadmoor World Arena and Pikes Peak Center are firmly committed to equal employment opportunities and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, marital status, creed, age, national origin, physical or mental handicap, or veteran status. The Broadmoor World Arena will make all employment decisions based on equal employment opportunity principles.


To apply for an open position:
1. Complete an application
-applications may be downloaded here for all positions.
-applications may be also obtained at the reception desk at The Broadmoor World Arena


How to Apply:

Part-Time Positions:
1. Submit a completed application to:
-Reception desk at the World Arena
-Email to: openposition@worldarena.com
-Mail to: Broadmoor World Arena: Attn. Human Resources - 3185 Venetucci Blvd., Colorado Springs, CO 80906
-Fax to: 719-477-2199 with label Attn. Human Resources

Full Time Positions:
1. Submit a completed application, resume and cover letter to:
-Reception desk at The Broadmoor World Arena
-Email to: openposition@worldarena.com
-Mail to: Broadmoor World Arena Attn: Human Resources - 3185 Venetucci Blvd., Colorado Springs, CO 80906
-Fax to: 719-477-2199 with label Attn. Human Resources

No phone calls, please. All applicants will be contacted.


DATE: April 10, 2015
TITLE:  Event Services Coordinator
REPORTS TO:  Director of Event Services

FACILITY:  The Broadmoor World Arena

This position will report to the Director of Event Services for The Broadmoor World Arena and Pikes Peak Center

SUMMARY:

Under direction of the Director of Event Services, this position will perform all tasks necessary in the coordination of Broadmoor World Arena and Pikes Peak Center events. This position creates and communicates the schedule for the Part Time Guest Services staff.  Candidate must be organized; detail-oriented and demonstrate excellent written and verbal communication skills. Candidates must be able and willing to work a varied schedule which may include nights, overnights, weekends, holidays, extended work hours and extended numbers of days.

Job Description and Responsibilities:

  • Work with the Event Services Manager to determine the annual Part Time Guest Services hiring needs.
  • With the assistance of the Event Services Manager, create the monthly part time Guest Services schedule. This includes an online questionnaire/sign up. Input of online results into a spreadsheet, assigning P/T staff into events and transferring data into the monthly schedule.
  • Distribution of P/T Guest Services schedule and follow up on all changes and updates. Document and track all call offs, no shows and disciplinary issues as they pertain to P/T Guest Services Staff.
  • Assist the Event Services Manager with developing and implement the Guest Services section of the Annual Part Time Staff Training Meeting. Topics will include Customer Service, Emergency Response Training etc.
  • Assist the Event Services Manager with developing and Implement Trained Crowd Manager classes and certification.
  • Plan, coordinate and execute assigned events at The Broadmoor World Arena and Pikes Peak Center for the Performing Arts.
  • Operate as the main point of contact and coordinator for local user groups including The Colorado Springs Youth Symphony, Children’s Chorale, Imagination Celebration among others and meetings taking place in the Penrose Club, Studio Bee, ANB Bank Room, Arena Concourse, PPC lobbies etc.
  • Communicate with event promoters, event managers, and production managers throughout all stages of events; from pre event planning throughout event execution and settlement, coordinate the requirements of each event based on the client contracts and production riders
  • Coordinate with operations, changeover, housekeeping, box office, catering, marketing, and technical services to insure that logistical details of each event are being delivered
  • Coordinate external contract equipment and labor including but not limited to audio, lighting, backline, heavy equipment, vehicles, gases, décor, etc. and ensure timely delivery and set up
  • Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints
  • Schedule in-house and 3rd party contracted stagehands for assigned events
  • Supervise back of house operations and staff including stagehands, security and conversion crew during assigned events
  • Supervise and assist Front-of-House Guest Service staffing and assure that it is adjusted to balance customer service, safety and security to meet the financial needs of the event
  • Manage event budgets and complete settlement documents for each event
  • Communicate event requirements for the scoreboard, auxiliary boards, marquee and video equipment
  • Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events
  • Collect and prepare settlements including labor, in-house and rental equipment etc.
  • Provide excellent customer service to a wide variety of customers - internal and external
  • Performs all other duties and responsibilities as assigned
EXPERIENCE: 

Preferred Qualifications:

  • 4-year bachelor’s degree from an accredited institution in Event Management, Theater Management, Business Management or other related field is preferred
  • A minimum of 1 years’ experience managing events in a theater or arena is preferred
  • Additional years of experience may be substituted for formal education
  • Experience with technical theater equipment (lighting & audio) is preferred
  • Must have strong customer service skills
  • Ability to meet deadlines and work effectively under stressful conditions
  • Proficient in Word, Excel, Outlook and CAD programs
  • Ability to lift 50lbs
SALARY:

$30,000-$35,000 depending on experience

Benefits

The Broadmoor World Arena offers an excellent benefit package which includes medical, dental, vision, 401K plan, long/short term disability, life insurance and profit sharing

The Broadmoor World Arena is an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, age, sex, national origin, disability or marital status.


To apply please go to our website at worldarena.com/jobs complete an application and send resume along with a cover letter to:

By Email: openposition@worldarena.com

By Mail: Open Position
The Broadmoor World Arena
3185 Venetucci Blvd.

Colorado Springs, CO 80906

By Fax: 719-477-2199


DATE: April 10, 2015

JOB TITLE: Box Office Associate - Part Time

REPORTS TO: Box Office Manager

SALARY: $9.00 per hour

JOB SUMMARY: Selling tickets for every event in the ticketing system while maintaining the highest level of customer service.  Must have basic computer knowledge, the ability to perform mathematical calculation involving money and tickets, able to understand and carry out oral and written instructions, keep accurate records and maintain a professional and courteous manner towards co-workers and the general public at all times.  This position is often the first point of contact the public has at The Broadmoor World Arena / Pikes Peak Center.  Must be able to work variable hours, mainly nights and weekends.


JOB RESPONSIBILITIES:

  • Ability to demonstrate great customer service with a friendly attitude

  • Collect the proper amount for the value of tickets purchased as well as issue the proper number of tickets and correct change with efficiency and accuracy

  • Know and understand the ticketing system, ticketing policies and ticketing policies regarding patrons with disabilities

  • Be knowledgeable of each event

  • Understand the seating charts and configurations of the facilities

  • Reconcile all money received from ticket sales at the end of each shift

  • Perform miscellaneous tasks with regard to the operation of the box office

REQUIREMENTS, KNOWLEDGE, SKILLS and ABILITIES:

  • Cash handling experience

  • Positive attitude

  • Great customer service skills

  • Basic computer skills


DATE: April 10, 2015

JOB TITLE: Audio Engineer - Part Time

REPORTS TO: Technical Marketing Manager

SALARY: TBD

JOB SUMMARY: Duties include but are not limited to; set up of sound reinforcement, including microphones, cable and monitors for live music acts, act as monitor or house engineer, set up and operate playback and reinforcement for theatre, opera, meetings, choral concerts, dance, symphony, jazz, country, pop, variety shows. Stacking or hanging PA boxes, internal patching and troubleshooting. Maintain Audio Equipment including usage and storage. Responsible for activities of assigned workers. Additional duties may include but are not limited to: Assisting in light hangs and focus calls, unloading/loading trucks and theater maintenance. Must be willing to work weekdays, weekends, evening and some holidays.


QUALIFICATIONS: The ideal candidate will have three years of professional audio mixing experience with emphasis on live event mixing or a combination of relevant experience and education. The ability and desire to work and interact well with a diverse group of people. A demonstrated ability to take direction from supervisors and clients. Must be able to handle stress under pressure and changes to production needs as necessary. Must be able to work under high pressure situations while maintaining a professional attitude.


HOURS: No guaranteed minimum hours. Hours will vary dependent on events. The BWA and PPC will strive to be flexible with the schedule making it possible for the candidate to take off-site jobs when possible. The Lead audio engineer and A2 will work with the PPC Event Management to assure that Events that require an audio technician are properly staffed.

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