DATE:                        June 17, 2013

JOB TITLE:                Box Office Manager

REPORTS TO:                Director of Ticket Operations

JOB SUMMARY:        The Box Office Manager will be responsible for ensuring that the ticket office runs efficiently through proper training, event management, leadership and the oversight of the day-to-day function of the Box Office.

JOB RESPONSIBILITIES:

 ·        Assist in creation and distribution of event financial statements for management and promoters.

·        Administer client box office fees based on negotiated rates in event contract when needed.

·        Manage box office operations during events.

·        Manage event and daily staffing requirements and post on a monthly schedule.

·        Supervise Part Time Ticket Sellers, attendance, performance and training needs.

·      Manage the fulfillment of Group Sales, Club Member orders along with Season Ticketing Packages, season payment plans and seat requirements.

·        Create daily, weekly, monthly and annual sales reports for internal staff and external agencies.

·        Assist with event creation and maintenance in the ticketing system.

·        Assist with ticket sales when needed, provide superior customer service.

·        Support box office daily operations.

·        Assist Management with interviewing and training of new staff as necessary.

·        Assist with the implementation of marketing promotions and initiatives.

·        Cash control and reconciliation.

·        Support staff in resolving customer issues and interfacing with other departments.

·        Perform general administrative tasks such as filing, record maintenance, etc

·     Willingness to work long and irregular hours, including weekends and evenings according to event schedule.

·        Assist the Director of Ticket Operations with additional tasks as needed.

REQUIREMENTS, KNOWLEDGE, SKILLS and ABILITIES:

·        Two years supervisory experience required.

·        Understanding and use of computerized ticketing required

·        Two years customer service experience required.

·        Cash management experience required.

·        Proficient typing skills required.

·        Proficiency in Microsoft Office required

·        Strong time management skills required

·        Ability to maintain composure and decision making skills in stressful situations.

·        Ability to deal professionally, courteously and tactfully with the public and coworkers.

·        Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives and agencies.

·        Ability to read, write and communicate effectively with co-workers and others.

Important Notes:

This is a full-time position with benefits. To download the application for this job, CLICK HERE.

Visit our website at www.worldarena.com

Submit resume to OpenPosition@worldarena.com or fax resume to 719-477-2199

No Phone Calls Please.